Ikea Canada
Return and Refund Policy for Ikea Canada
Return Policy Details
If you have purchased a product within the last 45 days and are not satisfied with your purchase, you can return your items either In-Store or Online depending on where you made the purchase. The return timeframe is extended to 90-days for Ikea Family Members.
For online purchases you can contact Customer Service or use Ikea’s email contact form. For purchases made in store you need to return to the store with your sales receipt.
Note: you cannot return gift cards, custom kitchen products (countertops, etc.), as-is products. Items must be in new condition and not used.
Special clause for Ikea Canada mattress purchases: you can exchange (not return) mattress with 90 days as long as it is not dirty or damaged.
Return Policy Quick Facts
| Return Period | 45 days for all customers 90 days for Ikea Family members |
| Where can you do your return? | In-store Online |
| Return shipping covered? | No, unless you work it out with customer service |
| Refund method? | Original payment method only (credit card purchases must be credited to the purchasing credit card account) |
| Receipt required? | Yes |
| Original Packaging required? | Yes |
How To Do Your Return
- Online purchases can be returned in-store, by phone or by contacting them using their email form found here
- In-store purchases can be returned in-store. Walk-in to your Ikea location and process the return there.
