SoftMoc

Price Adjustment Policy for SoftMoc

SoftMoc
Price Adjustment Policy Details

If you have purchased a product within the last 30 days and it is now reduced in price, you can claim your Price Adjustment Online or In-Store depending on where you made the original purchase. For online purchases you can email SoftMoc at shoes@softmoc.com (include your order number) or contact Customer Service at 1-877-763-8662. For purchases made in store you need to return to the store with your sales receipt.

Certain restrictions apply. Previously purchased items must still available for purchase in the specific colour and size. SoftMoc will not price match time restricted promotions, Winter Clearance, Door Crashers, Boxing Week, Black Friday, Cyber Monday, Final Sale items, and other Special Promotions.

Price Adjustment Quick Facts
Price Adjustment Period30 days
Where can you get your price adjustment?In-store
Online
How To Get Your Price Adjustment
  • If you made your purchase online, email Customer Service at shoes@softmoc.com or call 1-877-763-8662
  • If you made your purchase in-store, visit a SoftMoc store and request the price adjustment there.
  • To qualify for a Price Adjustment items previously purchased must still available in the specific colour and sizes purchased. SoftMoc will not price match time restricted promotions, Winter Clearance, Door Crashers, Boxing Week, Black Friday, Cyber Monday, Final Sale items, and other Special Promotions

LET’S GET YOUR MONEY BACK, TOGETHER!

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Price Adjust works in the background to monitor your recent purchases for price drops.

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Whenever you’re eligible, Price Adjust notifies you of price drops and walks you through how to get your money back.